Help-center

Here you find answers to popular questions.

Have other questions? Feel free to contact [email protected]

First Steps Guide

• Can I pre-order upcoming content?
• How do I create an account?
• How do I find the content I'm looking for?
• Is it safe to buy keys from your website?
• What can I buy on your website?
• What payment methods do you accept?

Common Questions

• Can I track my order?
• Can I use multiple keys on one account?
• How do I redeem a game key?
• How long does it take for my order to be processed?
• What happens after I place an order?
• What is your return policy?

Account & Privacy

• Can I delete my account?
• How can I change my email address?
• How do I reset my password?
• How do I update my account information?
• How do you use my personal information?
• Is my personal information safe?

Payment Support

• Are my payments secure?
• Can I return or refund a digital purchase?
• Do you offer any discounts or promotions?
• Is it possible to pay directly with a credit card?
• What happens if my payment fails?
• What if I make a mistake in my payment information?

Technical Help

• Can I use your website on multiple devices?
• How do I download my purchased content?
• How do I update my game or DLC?
• What are your system requirements?
• What if I encounter issues with my order or key?
• What if I lose my game key or download link?

Activation Guides

• Activation guide for Battlenet
• Activation guide for Bethesda
• Activation guide for EA
• Activation guide for EpicGamesStore
• Activation guide for GOG.COM
• Activation guide for Other
• Activation guide for Playstation Network
• Activation guide for Rockstar Games
• Activation guide for Steam
• Activation guide for Ubisoft Connect
• Activation guide for Xbox Live